Help! My Client has Problem Debts (resources)

The resources below complement our training on this topic.

How to find the internal dispute contact

Financial firms: https://www.afca.org.au/make-a-complaint/findafinancialfirm
Telcos: https://www.tio.com.au/members/who-we-work-with
Energy or water company in NSW: https://www.ewon.com.au/page/suppliers/list-of-member-providers

Resources

Australian Financial Complaints Authority (AFCA) www.afca.org.au
Energy & Water Ombudsman NSW (EWON) www.ewon.com.au (or equivalents in other states and territories)
Telecommunications Industry Ombudsman (TIO) www.tio.com.au
ASIC Regulatory Guide RG 271 Internal dispute resolution
https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-271-internal-dispute-resolution
Hardship, hard to get help Lenders fall short in financial hardship support - ASIC Report May 2024 https://download.asic.gov.au/media/ud5mhogp/rep783-published-20-may-2024.pdf
REGULATORY GUIDE - Internal dispute resolution - ASIC, September 2021
https://download.asic.gov.au/media/3olo5aq5/rg271-published-2-september-2021.pdf

Financial abuse

Over the last few years RLC presented a series of webinars with substantial new content and case studies derived from RLC’s statewide Financial Abuse Service NSW.

The webinars are valuable to all community workers and volunteers in services such as financial counselling, domestic violence, women's refuges and community legal centres. Some examples relate to NSW, but most of the content is applicable Australia-wide. Note: The webinars do not focus on elder abuse.

You can watch the recordings of these webinars at any time. Also available are the resources referred to in the webinars, and other resources you may find useful.

RLC's financial abuse webinars and resources: https://rlc.org.au/training/resources/financial-abuse

Financial counselling

National Debt Helpline 1800 007 007
www.ndh.org.au
Financial Counselling Australia:
www.financialcounsellingaustralia.org.au

Legal advice

Community legal centres across Australia provide free, confidential advice on a wide range of matters:
www.clcs.org.au/legal-help
Legal Aid NSW (or equivalents in other states and territories)
www.legalaid.nsw.gov.au
Financial Rights Legal Centre (legal advice and financial counselling for people across Australia)
https://financialrights.org.au/