Help! My Client has Problem Debts (resources)

TRAINING: Help! My Client has Problem Debts
The resources below complement our training on this topic.
Where does this information apply? The information below applies to Australia.

How to find the internal dispute contact

Financial firms: https://www.afca.org.au/make-a-complaint/findafinancialfirm
Telcos: https://www.tio.com.au/members/who-we-work-with
Energy or water company in NSW: https://www.ewon.com.au/page/suppliers/list-of-member-providers

Australian Financial Complaints Authority (AFCA) www.afca.org.au
Energy & Water Ombudsman NSW (EWON) www.ewon.com.au
Telecommunications Industry Ombudsman (TIO) www.tio.com.au
ASIC Regulatory Guide RG 271 Internal dispute resolution
https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-271-internal-dispute-resolution
Hardship, hard to get help Lenders fall short in financial hardship support - ASIC Report May 2024 https://download.asic.gov.au/media/ud5mhogp/rep783-published-20-may-2024.pdf
REGULATORY GUIDE - Internal dispute resolution - ASIC, September 2021
https://download.asic.gov.au/media/3olo5aq5/rg271-published-2-september-2021.pdf

National Debt Helpline 1800 007 007
www.ndh.org.au
Community legal centres across Australia provide free, confidential advice on a wide range of matters:
www.clcs.org.au/legal-help
Legal Aid NSW (or equivalents in other states and territories)
www.legalaid.nsw.gov.au