Help! My Client has Problem Debts (resources)
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TRAINING: Help! My Client has Problem Debts |
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| The resources below complement our training on this topic. |
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Where does this information apply? The information below applies to Australia. |
How to find the internal dispute contact
- Financial firms: https://www.afca.org.au/make-a-complaint/findafinancialfirm
- Telcos: https://www.tio.com.au/members/who-we-work-with
- Energy or water company in NSW: https://www.ewon.com.au/page/suppliers/list-of-member-providers
Resources
Australian Financial Complaints Authority (AFCA) www.afca.org.au
Energy & Water Ombudsman NSW (EWON) www.ewon.com.au
Telecommunications Industry Ombudsman (TIO) www.tio.com.au
ASIC Regulatory Guide RG 271 Internal dispute resolution
https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-271-internal-dispute-resolution
Financial counselling
- Financial Counselling Australia:
www.financialcounsellingaustralia.org.au
Legal advice
- National Debt Helpline 1800 007 007
www.ndh.org.au
- Community legal centres across Australia provide free, confidential advice on a wide range of matters:
www.clcs.org.au/legal-help
- Legal Aid NSW (or equivalents in other states and territories)
www.legalaid.nsw.gov.au