| Help! My Client has Problem Debts (part 3): Strategies for Dispute Resolution |
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| Live webinar Wednesday 21 August 2024 |
| Video recording is below. |
| Powerpoint file for this webinar is below. |
| Resources for this webinar are available here. |
| Enquiries: Nick Manning education@rlc.org.au |
| Photo by Caleb Lucas on Unsplash |
What is this webinar about?
This webinar will complement our other problem debt webinars, on internal dispute resolution and external dispute resolution. This webinar focusses more on strategy, negotiation and tips, rather than processes. It will cover effective complaints – negotiation, persuasion and escalation eg. running AFCA conciliations, based on some of the negotiation tactics, tools and strategies that we’ve gained from our case work, using case studies to explore what has and hasn’t worked.
This webinar will be valuable for financial counsellors, community workers and anyone else who helps people with problem debts. To get the most out of this webinar, consider watching the recordings of our previous problem debt webinars here:
https://rlc.org.au/training/resources/debts.
Presenter: Amelia Klein, Credit, Debt & Consumer Law Solicitor, Redfern Legal Centre
Enquiries: Nick Manning education@rlc.org.au
Powerpoint file
The Powerpoint file of the webinar:
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Video recording
