| Help! My Client has Problem Debts #1: How to navigate internal dispute resolution |
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| Live webinar: 5 March 2025, 11am AEDT |
| BOOK A FREE PLACE NOW |
| Video recording will be available below soon after the live webinar. |
| Resources for this webinar, and other webinars in the Problem Debts series |
Bill!
Letter of Demand!
Statement of Claim!
What does it all mean?
It is common for people to bury their heads in the sand when debt collectors are chasing them for money and only get help when the debts have become unmanageable or there are threats of legal action.
This webinar will equip you with the skills to respond effectively and efficiently when your client needs help with debts. We will provide you with tips and tactics to resolve various types of debts directly with creditors such as financial firms, utility providers and telcos, through their internal dispute resolution procedures.
We will also discuss how to identify when your client may need urgent legal advice.
Presenter: Francesco Terranova, Solicitor, Credit, Debt and Consumer Law, RLC
See also RLC's other webinars in this series:
- Help! My Client has Problem Debts #2: External dispute resolution looks at how you can assist a debtor to escalate their dispute to the appropriate ombudsman or independent complaints body if the matter cannot be resolved through internal dispute resolution.
- Help! My Client has Problem Debts (#3): Strategies for Dispute Resolution focusses more on strategy, negotiation and tips, rather than processes. It covers effective complaints – negotiation, persuasion and escalation.
Powerpoint file:
The Powerpoint file for the webinar:
Video recording
The video recording of the live webinar:
