Papers and submissions

On 16 December 2011 Phoenix van Dyke from our Inner Sydney Tenants Advice and Advocacy Service and Natalie Ross from our general legal service appeared before the Standing Committee on Law and Justice to give evidence for the Inquiry.

RLC values the work done by Australian Communications Consumer Action Network (ACCAN) in addressing the systemic issues underlying our clients' individual issues.

The government sought comments on the Bill, which proposes to amend the Credit Law as they affect a number of areas including hardship provisions, reverse mortgages, consumer leases and small amount credit cards.

In this submission we argued that the introduction of laws to cover people that fall outside of the Residential Tenancy Act 2012 (NSW), while benefiting many residents on NSW, would be of great benefit to international students.

The Treasury sought comments on the Bill.

RLC welcomed the ACMA's decision to undertake its examination of customer services and the complaints-handing experiences of consumers within the telecommunications industry.

In this submission, RLC's view was that the review into the role and function of the TIO was overdue.

RLC has a long history of providing legal advice to our local community, with one of our key areas of advice being for public and private tenants.

Utility debts have always been a significant proportion of the matters presenting to the Centre.

We continue to support the Commonwealth legislation to regulate all credit and mortgages, and continue to believe that State Courts and Tribunals should retain some power to hear minor credit and mortgage matters in their own jurisdictions.