Tips from an international student specialist practitioner on complaint mechanisms, processes involved, and possible outcomes.
Disputes over attendance, fees, refunds, and transferring between education institutions can be a complicated and legally cumbersome process to navigate for international students studying in Australia.
Without expert knowledge of legal rights and entitlements, international students are at risk of breaching the conditions of their student visa or incurring financial penalties.
In this webinar for solicitors and international student welfare advocates, you will gain some expert tips from a specialist practitioner, who will discuss which complaint mechanism to use, how the complaints processes work, and what outcomes are possible.
We will examine these options for your complaint:
direct to the education provider (under the ESOS legislative framework)
to the Overseas Students Ombudsman
to the State or Territory Government Ombudsman
Sean Stimson, International Student Solicitor, Redfern Legal Centre