South Sydney Herald Article features an article this month on RLC's lodgment of an Ombudsman complaint regarding Housing NSW failure to respond to vulnerable tenants.
REDFERN: Redfern Legal Centre (RLC) has lodged a complaint with the NSW Ombudsman regarding Housing NSW’s ongoing failure to respond to the needs of their tenants. The complaint, lodged on July 22, highlights six case studies in which tenants repeatedly tried to communicate with Housing NSW with no response.
RLC client, Elizabeth, was a young Aboriginal woman, who was illiterate and had a history of depression and anxiety. Elizabeth had an Apprehended Domestic Violence Order (ADVO) against her former partner, who after their relationship ended had threatened her and entered her home without permission. He breached the conditions of the ADVO on an ongoing basis by moving in with another tenant on the floor below. Elizabeth was regularly coming into contact with him in common areas and she was living in fear.
RLC repeatedly attempted to contact Housing NSW to discuss Elizabeth’s urgent transfer needs to no avail. Even with the assistance and advocacy of RLC, it took Housing NSW eight months to rehouse Elizabeth.
Another client, Andrew, had complex physical and mental health issues including suicidal impulses. He had previously attempted to commit suicide using the premises he was housed in. He told Housing NSW about his needs and requested a transfer to another property. When Housing NSW offered him a property for transfer, it had the same characteristics that had facilitated his previous suicide attempt and was therefore inappropriate. Andrew contacted RLC for assistance in May 2012. RLC has continuously contacted Housing NSW over the last 14 months without satisfactory communication or resolution of Andrew’s need for housing transfer.
RLC calls on Housing NSW to introduce and publish timeframes within which correspondence must be acknowledged and responded to.
Find the article on the South Sydney Herald website.
We are recruiting for an First Nations lawyer to contribute to our innovative and dynamic policing and generalist practices. This is an identified role for people of First Nations descent who identify and are accepted as such in the community.
We are recruiting for a dynamic person who enjoys working in a client facing role to assist people
experiencing disadvantage to navigate the legal assistance sector, and to train and mentor law
students in client intake. This is an identified role for an First Nations person