Accessing our services
Information about eligibility criteria, and how to access our services.
How can Redfern Legal Centre help?
Redfern Legal Centre (RLC) provides free local and statewide legal services.
Some of our services are for people living in specific areas who meet eligibility criteria, and other services are available across NSW.
We can give you free legal advice about tenancy and housing, money problems and consumer complaints, police and government complaints, problems at work, domestic and financial abuse, advice for First Nations people, advice for NSW international students, advice on discrimination and human rights issues, and more.
- Police and government accountability (for people anywhere in NSW)
- Financial Abuse Service NSW (for people anywhere in NSW)
- International Student Legal Service NSW (for NSW international students)
- Employment law (income threshold applies)
- Employment Rights Legal Service (for migrants and vulnerable workers anywhere in NSW. Income threshold applies)
Catchment area services
- Money problems and consumer complaints (catchment area and income threshold applies)
- Housing and tenancy (catchment area applies)
- Health Justice Partnership (for First Nations people and vulnerable health care consumers in Sydney Local Area Health District)
- First Nations Justice (RLC provides a priority service for ABoriigial adn Torres Strait Islander people (catchment area applies)
Most of our legal advice is provided by telephone, but we can also provide face-to-face and video advice, depending on your legal issue and circumstances.
What is RLC's catchment area?
Redfern Legal Centre's geographical catchment area covers over 40 suburbs, including:
Alexandria; Annandale; Balmain; Beaonsfield; Botany; Camperdown; Chippendale; Darlington; Eastlakes; Erskineville; Glebe; Haymarket; Hillsdale; Leichhardt; Lilyfield; Mascot; Millers Point; Newtown; Pagewood; Pyrmont; Redfern; Rosebery; Rozelle; St Peters; Surry Hills; Sydney; Ultimo; Waterloo and Zetland.
If we are not able to assist you, we can put you in touch with other services that can help.
What if I live out of area?
If you live outside our catchment area, we may refer you to a community legal centre closer to you. Use the Community Legal Centres NSW recommendation app to find your local community legal centre.
If you are out of catchment, advice may sometimes be provided if:
- you are on a low income or Centrelink benefit; and
- are living with a disability; or
- are of non-English speaking background;
- are homeless; or
- Identify as Aboriginal and/or Torres Strait Islander.
Are there any matters RLC does not advise on?
Redfern Legal Centre is not able to provide advice in the following circumstances:
- in conveyancing or commercial law matters
- to employers in employment responsibility matters
- to landlords in tenancy matters
- to head tenants against sub-tenants in tenancy matters
- to neighbours against neighbours
- to guarantors seeking a solicitor's certificate about a loan.
How do I request legal advice?
Please contact us by filling out our online form, or by phoning 02 9698 7277.
If you are not sure if RLC can advise you, please get in touch. If we are unable to help, we will try to refer you to someone who can.
If you need an interpreter, call us using the free Translating and Interpreting Service on 131 450.
Where are we?
Redfern Town Hall, 73 Pitt Street, Redfern NSW 2016.
Redfern Legal Centre, PO Box 1805, Strawberry Hills NSW 2012.
RLC surveys our clients to help us deliver the best service we can. We welcome compliments or complaints.
If you are unhappy with our service, please let us know at any time. We are keen to hear about problems so we can do our best to fix them. Positive feedback helps us promote our services to the community.
If you make a complaint, experienced staff with the right knowledge will respond to your concerns, usually by talking with you about what happened and taking any appropriate action.
If you tell us that you are still not satisfied, another appropriate staff member at a more senior level will try to respond to your concerns. We aim to resolve your complaint as soon as possible.
If you are still not satisfied, you may wish to make a formal complaint in writing by requesting our complaint form. Formal complaints are dealt with by the CEO and reported to the Board of Directors.
If you need help putting a complaint in writing, please let us know.