RLC factsheets to assist people with credit and debt issues
RLC factsheets to assist people in NSW people in financial distress to access services, advice and assistance.
Anyone can get into trouble with money, whether it be a mortgage, bank loans, credit cards or just juggling all your bills. Often, the circumstances that lead to financial difficulties are beyond your control.
If you are being harassed by debt collectors for money, it is helpful to understand the laws in NSW covering debt collection practices and the limits on what debt collectors can do when they are pursuing you for a debt. Debt collection agencies operate under strict industry guidelines that dictate what the agency can and can't do.
A debt collector is allowed to communicate with you by visiting you at home. However, personal visits should not be used as the first contact, or to intimidate or harass you. Initial contact should be by either mail or telephone.
Accessing financial counselling and alternative forms of credit
Financial counselling is a community-based service that can assist you if you get into financial trouble, whatever the reason. Financial counsellors offer free, independent, confidential and non-judgemental advice.
They may be offer you assistance if you are you are having trouble paying your debts or meeting repayment deadlines; you are having trouble with a debt collector or have been threatened, or if you are being taken to court because of your debts.
It is also useful for consumers to understand alternative forms of credit finance options that are are available and how to access them. Options available include payday loans, consumer leases and rent to buy, and micro-financing.
If you are struggling with debt or money management you can also contact your credit provider to discuss hardship options in relation to your repayments or a financial counsellor. Free telephone financial counselling services are available through the National Debt Helpline on 1800 007 007.
If you need legal advice about a credit or debt issue, you can contact RLC on (02) 9698 7277.