Factsheet: Complaints and External Dispute Resolution (EDR)

This factsheet provides information on making a complaint if you are unhappy about, or have a dispute with, a business or government agency.

 In particular, it provides information about External Dispute Resolution schemes, government regulators and other complaint bodies, and answers questions including:

• What are my options for making a complaint?
• How do I make an internal complaint?
• What are the benefits of making an internal complaint?
• What is External Dispute Resolution (EDR)?
• What can I expect from the EDR process?
• What happens if a credit provider has already started legal proceedings in court, or obtained judgment against me?
• Who are government regulators, and for what types of complaints should I contact them?
• How do I lodge my concern with a government regulator?

And more...