Factsheet: Making a complaint to the Overseas Students Ombudsman

This factsheet gives an overview of the role of the Overseas Students Ombudsman (OSO) and how to make an effective complaint to the OSO.

It includes:

  • An explanation of what the OSO is
  • An explanation of which complaints the OSO can investigate
  • Which kinds of complaints the OSO will not investigate
  • What the OSO will consider when investigating complaints
  • An explanation of the actions the OSO may take
  • Whether or not your education provider will have to comply with the OSO's recommendations