Factsheet: Making a complaint to the Overseas Students Ombudsman
This factsheet gives an overview of the role of the Overseas Students Ombudsman (OSO) and how to make an effective complaint to the OSO.
- An explanation of what the OSO is
- An explanation of which complaints the OSO can investigate
- Which kinds of complaints the OSO will not investigate
- What the OSO will consider when investigating complaints
- An explanation of the actions the OSO may take
- Whether or not your education provider will have to comply with the OSO's recommendations