Complaints and Disputes with Colleges or Universities
Complaints and Disputes with Colleges or Universities
This page explains what to do if your education provider cancels your enrollment, if you want to defer your studies, if you have issues with your education agent, if you wish to change providers, or if you need help seeking a refund.
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Resources:
Legal self-help
This is a template letter to formally request access to student records following the closure of an Education Provider Name and the appointment of Liquidator. This letter is intended to be sent to a Liquidator.
Legal self-help
This fact sheet contains information on the Tuition Protection Scheme (TPS) for International Students
Legal self-help
This fact sheet outlines your rights and options for seeking damages against education providers that have closed or remain in operation.
Legal self-help
This fact sheet outlines your rights and options if your education provider has shut down or is no longer offering courses to international students, it outlines the steps you can take to continue your education, seek a refund, or claim compensation.
Redfern Legal Centre's International Student Legal Service NSW gives free, confidential legal advice to international students studying in New South Wales.
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This page has information to help you with work issues like underpayment, non-payment, bullying, workplace injury, and termination. It includes advice for full-time, part-time, casual, and contract workers.
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This page provides help with housing issues, including getting your bond back, rent increases, evictions, and leaving belongings behind. It has information for students in university housing, tenants and subtenants in private rentals, and people in boarding houses.
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This page offers guidance if you have experienced or witnessed sexual assault or harassment, including at work or in a college or university setting.