Factsheet: Making a complaint to the Commonwealth Ombudsman

This factsheet outlines the role of the Office of the Commonwealth Ombudsman to investigate and resolve complaints between private education providers and international students.

The Ombudsman can only investigate complaints that relate to a ‘private’ registered education provider.

If your complaint relates to a public education provider (an education provider that is owned or run by the Commonwealth or State or Territory), the Commonwealth Ombudsman cannot investigate your complaint.

This factsheet contains information on topics including:

• What is the Commonwealth Ombudsman?
• What type of complaints does the Ombudsman investigate, and how can they help?
• Who can the Ombudsman investigate?
• What will the Ombudsman consider when deciding to investigate my complaint?
• What complaints will the Ombudsman not investigate?
• Does my education provider have to follow the recommendations made by the Ombudsman?

And more...