News and Events

News

New Guidelines for Telco’s Principles and Practice – In Responding to Hardship Applications

On the 19th of March 2014 a new guide was released for telecommunications providers: Responding to Customers in Financial Hardship: Principles and Practices for Telecommunication Providers (the ‘Guidelines’).

27 June 2014

News

Work and Development Orders

The Work and Development Order (WDO) Scheme is a NSW initiative that allows vulnerable people to clear outstanding fines (penalty notice and court fines) with activities or treatment rather than money.

29 April 2014

News

Telco advertising *and reading the fine print

Have you ever been misled about the types of fees, rates and charges in phone and internet packages? Have you seen advertising that didn’t accurately convey the actual cost of service delivery?

28 February 2014

News

Case Study: Invalid demands from debt collection agency

Samantha (not her real name) came to RLC after receiving a final payment notice from a debt collection agency, threatening legal action.

17 December 2013

News

How to compare energy contracts and other handy hints about understanding the energy market

A new website now offers people help comparing energy contracts and working out which one best suits them.

17 December 2013

News

MoneySmart

MoneySmart is an Australian Securities and Investments Commission initiative that assists consumers to pursue unclaimed moneys and superannuation.

17 September 2013

News

Consumer Credit and Responsible Lending

Since the introduction of significant reforms to the laws governing consumer credit in Australia, the Credit & Debt team has maintained a focus in its casework on the new responsible lending provisions.

14 August 2013

News

Connecting with the Chinese Community: Healthy Living Expo

RLC and the Sydney Chinese Services Interagency took part in the Healthy City Living Information Expo in May 2013.

31 May 2013

News

RLC in the Media: Riddle of the crossed telephone lines, Sydney Morning Herald

RLC's submission was referenced in Riddle of the crossed telephone lines, Sydney Morning Herald.

1 June 2011

News

RLC in the Media: Eliminate unfair practices from the credit industry, Sydney Morning Herald

Elizabeth Morley, Principal Solicitor, Eliminate unfair practices from the credit industry, Sydney Morning Herald.

1 July 2010

News and Events

News & media

Topics

New Guidelines for Telco’s Principles and Practice – In Responding to Hardship Applications

Work and Development Orders

Telco advertising *and reading the fine print

Case Study: Invalid demands from debt collection agency

How to compare energy contracts and other handy hints about understanding the energy market

MoneySmart

Consumer Credit and Responsible Lending

Connecting with the Chinese Community: Healthy Living Expo

RLC in the Media: Riddle of the crossed telephone lines, Sydney Morning Herald

RLC in the Media: Eliminate unfair practices from the credit industry, Sydney Morning Herald

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