New Guidelines for Telco’s Principles and Practice – In Responding to Hardship Applications

Date published

On the 19th of March 2014 a new guide was released for telecommunications providers: Responding to Customers in Financial Hardship: Principles and Practices for Telecommunication Providers (the ‘Guidelines’).

Recent news

RLC in the media

Tens of thousands of fines issued during the COVID pandemic are to be withdrawn or refunded by the New South Wales state of Australia after government lawyers conceded on Tuesday that some fines were invalid in a test case brought by a legal advocacy group.
A closeup of a thumb holding a fines notice that says is large blue capital letters: "Pay Now"

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