Volunteer Legal Assistants

Volunteer Legal Assistants build skills in communicating with the public, assisting people in crisis, and client interviewing. They also increase their knowledge of referral services and the practical application and constraints of the law.



1. Legal Information and Referral

Legal Assistants staff the front office and respond to the requests of the public, clients and RLC staff. Legal Assistants provide legal information and referrals to other organisations. Legal Assistants may be required to provide non-legal referrals and assistance such as help filling in forms.

2. Client Intake and Interviewing

Legal Assistants ascertain the nature of enquiries, interview the client in preparation for their solicitor interview and create client appointments.

3. Casework Follow-up

Legal Assistants draft letters and documents, contact clients, other solicitors, courts, government and community agencies and conduct research to support ongoing casework.

4. Additional Duties

Legal Assistants help with administrative reception work including answering phones, delivering and collecting files and documents, faxing, photocopying, filing and maintaining legal information supplies.


Social Justice Intake (University of Sydney)

USYD students can enrol in a Social Justice subject and earn course credit as a Volunteer Legal Assistant. Do not apply directly to RLC - you must apply via the university. More information: University of Sydney Social Justice Legal Clinic.


General Intake 

Volunteer Legal Assistants work one half-day shift per week, for a minimum of twelve months

  • Morning shifts are Monday to Friday 9am-1pm.
  • Afternoon shifts are Monday to Friday 2pm-5pm. 

Legal Assistants must also attend two two-hour training sessions, and two night-time advice sessions at Redfern Legal Centre, in their first six months at RLC.

RLC requires a commitment of a minimum of twelve months at RLC. However, after at least six months staffing the front office, a Legal Assistant can apply to transfer to another volunteer role at RLC to finish the twelve months. Roles that may be available from time to time include:

  • Admin assistant to a solicitor: Assist one of the solicitors with their files and documents.
  • Volunteer tenancy advisor: Provide tenancy advice to the public, under the supervision of an RLC Tenant Advocate.



If you want a short term placement, Intensives comprise 12 full days at a time that suits you. See Dates and how to apply below.


Selection criteria


  1. Completion of at least two years of an undergraduate law degree, or accepted into a graduate law degree, or relevant experience
  2. Demonstrated understanding of and commitment to social justice causes and volunteering in the community
  3. Demonstrated understanding of legal ethical issues affecting community legal centres
  4. Excellent written and verbal communication skills, including a) dealing with people who are very stressed; and b) precise communication of detailed information.
  5. Available as required by the specific intake.



  1. Experience in administration or customer service
  2. Ability to speak a community language.


Can VLA work count towards PLT requirements?

RLC’s policy is that VLA front desk work by itself cannot count towards PLT hours. This is because the structure of front desk volunteering is inconsistent with a number of PLT requirements, depending on the college in question, because the work may be only 4 hours per day; supervision is by multiple staff including non-lawyers; and the nature of front desk work does not fully meet the range and level of work that a PLT requires.


Dates and how to apply

Application and intake dates, and how to apply