Volunteer Legal Assistants

Volunteer Legal Assistants build skills in communicating with the public, assisting people in crisis, and client interviewing. They also increase their knowledge of referral services and the practical application and constraints of the law.



1. Legal Information and Referral

As a Legal Assistant, you work in a team to staff the front office and respond to requests from the public, clients and RLC staff. You provide legal information and referrals to other organisations. You may occasionally provide non-legal assistance such as help filling in forms.

2. Client Intake and Interviewing

As a Legal Assistant, you discuss with each client their situation and the advice they are seeking, you create client records and appointments, and synthesise the client's story into a clear and succinct set of intake instructions to guide the solicitor who will give the legal advice.

3. Additional Duties

Legal Assistants also help with administrative and reception work including answering phones, delivering and collecting files and documents, photocopying, filing and maintaining office supplies. Legal Assistants draft letters and emails, contact clients, other solicitors, and community agencies and occasionally conduct legal research.



  • Social Justice Intake (University of Sydney): USYD students can enrol in a Social Justice subject and earn course credit as a Volunteer Legal Assistant. Do not apply directly to RLC - you must apply via the university. More information: University of Sydney Social Justice Legal Clinic.
  • General Intake Volunteer Legal Assistants work a full day shift per week, for a minimum of six months

See Dates and how to apply below


Selection criteria


  1. Completion of at least two years of an undergraduate law degree, or accepted into a graduate law degree, or relevant experience
  2. Demonstrated understanding of and commitment to social justice causes and volunteering in the community
  3. Demonstrated understanding of legal ethical issues affecting lawyers and community legal centres
  4. Excellent written and verbal communication skills, including a) dealing with people who are in high stress; and b) precise communication of detailed information to the general public
  5. Available as required by the specific intake.



  1. Lived experience relevant to RLC's clients or areas of law.
  2. Able to speak a community language.
  3. Experience in administration or customer service


COVID vaccination status

RLC requires all Intake volunteers to be fully vaccinated or have a medical exemption. (Please confirm your vaccination status in your application form. You will need to provide documentation when you start at RLC - please don't provide it at this stage).

Can VLA work count towards PLT requirements?

RLC’s policy is that VLA front desk work by itself cannot count towards PLT hours. This is because the structure of front desk volunteering is inconsistent with a number of PLT requirements, depending on the college in question, because the work may be only 3-4 hours per day; supervision is by multiple staff including non-lawyers; and the nature of front desk work does not fully meet the range and level of work that a PLT requires.

Eligibility for other volunteer roles

Some other volunteer roles at RLC are open to existing RLC volunteers only. Roles that may be available from time to time include:

  • Admin assistant to a solicitor: Assist one of the solicitors with their files and documents.
  • Volunteer tenancy advisor: Provide tenancy advice to the public, under the supervision of an RLC Tenant Advocate.


Dates and how to apply

Application and intake dates, and how to apply