Factsheet: Unsolicited consumer agreements

The Australian Consumer Law contains consumer protections relating to unsolicited sales practices, such as door-to-door sales and telemarketing.

Salespersons who contact you uninvited to offer an "unsolicited consumer agreement" have obligations around how and when they can approach you, what information they must give
you, and your "cooling-off" rights.

What is an unsolicited consumer agreement?

An unsolicited consumer agreement is an agreement for the supply of goods or services to you as a consumer:

• Resulting from negotiations by telephone, or at a location other than the supplier's
• business premises;
• Where you did not invite the salesperson; and
• Where the price exceeds $100 (or cannot
• be determined at that time).

Access the full PDF below for more information on unsolicited consumer agreements.

This resource is under review following recent changes in the law. It may not be current and accurate.