Factsheet: Unconscionable conduct

Under the Australian Consumer Law, it is illegal for businesses to engage in unconscionable conduct when dealing with other businesses or their customers.

What is unconscionable conduct?

Unconscionable conduct does not have a precise legal definition but generally speaking, it refers to conduct which is particularly harsh, unfair or oppressive and against conscience as judged against the norms of society.

The laws concerning unconscionable conduct extend to consideration of a stronger party exploiting the special disadvantage of another in business dealings in a manner regarded as unconscionable.

Access the full PDF below for a complete guide to laws governing the act of unconscionable conduct.

This resource is under review following recent changes in the law. It may not be current and accurate.