Factsheet: Consumer Guarantees and the Australian Consumer Law

The Australian Consumer Law provides a set of guarantees for consumers who acquire goods or services from Australian suppliers, manufacturers or importers.

The guarantees cannot be excluded.

The guarantees apply to goods and services purchased on or after 1 January 2011. Where a guarantee is not met, you are entitled to a remedy. The type of remedy depends on the circumstances, but may include a repair, replacement, refund or having the service performed again.

This Factsheet will address the following questions:

• When do guarantees apply?
• When do guarantees not apply?
• What are the guarantees relating to the supply of goods?
• What are guarantees relating to the supply of services?
• What if I am told the guarantees don't apply?
• What remedies are available?

Access the full PDF below for more information on Australian Consumer Law.

This resource is under review following recent changes in the law. It may not be current and accurate.