News and Events

On 8th September, the NSW Parliament’s Select Committee on Social, Public and Affordable Housing tabled its final report after a wide-reaching inquiry. A number of submissions made by RLC during the inquiry were drawn upon in the final report.

Low-income earners and people who receive Centrelink benefits are often financially excluded from accessing safe and secure credit facilities.

On the 19th of March 2014 a new guide was released for telecommunications providers: Responding to Customers in Financial Hardship: Principles and Practices for Telecommunication Providers (the ‘Guidelines’).

The Work and Development Order (WDO) Scheme is a NSW initiative that allows vulnerable people to clear outstanding fines (penalty notice and court fines) with activities or treatment rather than money.

Have you ever been misled about the types of fees, rates and charges in phone and internet packages? Have you seen advertising that didn’t accurately convey the actual cost of service delivery?

A new website now offers people help comparing energy contracts and working out which one best suits them.

On 30 July 2013 the Auditor-General released his report Making the Best Use of Public Housing.

Samantha (not her real name) came to RLC after receiving a final payment notice from a debt collection agency, threatening legal action.

Spare Bedroom Tax refers to a Housing New South Wales policy that commenced in September 2013. This policy is aimed at addressing under-occupancy in public housing properties.

In September 2013, Housing NSW sent out notices to public housing tenants to tell them that their rent is being increased. The increases are up to $300 per week. The increases apply only to tenants who pay market rent.