Factsheet: Insurance - common questions

This Factsheet will address the following questions and provide information on varying issues related to insurance:

• How should I obtain insurance and ensure that I get the best value and cover?
• What is PDS?
• Understanding your PDS: Why is it important?
• What are the different types of insurance?
• What is the claims process?
• How should an insurer deal with me; the consumer?
• What is the General Insurance Code of Practice?
• How should you complain about an insurer?
• How do I go about claiming for hardship?

Access the full PDF below for a complete guide to frequently asked questions about insurance; and what to do before you purchase a specific insurance package.

This resource is under review following recent changes in the law. It may not be current and accurate.