Publications - Fact Sheets - Money Problems & Consumer Complaints

Factsheet No. 30: Alternate types of credit
12 January 2017

This factsheet looks at some of the main types of alternative forms of credit; what types of alternate...

Factsheet No. 29: Debt Collectors Come Calling About Fines
12 January 2017

This factsheet looks at the law in relation to debt collection agencies which are entitled to collect...

Factsheet No. 28: Financial Counselling
12 January 2017

This factsheet looks at financial counselling and other services for people in financial distress in New...

Factsheet No. 27: Harassment by Debt Collectors
12 January 2017

This factsheet looks at the law covering debt collection practices in New South Wales, Australia.

Factsheet No. 26: I have a judgment debt against me but am unable to pay
07 October 2016

This Factsheet discusses your rights and obligations when you have to pay a judgment debt.

Factsheet No. 25: Enforcement of a judgement debt
07 October 2016

This Factsheet looks at the rights you have to enforce a judgment debt.

Factsheet No. 24: Fine 'write off' applications
07 October 2016

This Factsheet discusses the law covering applications for the review of penalty notices and write offs in...

Factsheet No. 23: Unsolicited consumer agreements
07 October 2016

This Factsheet looks at unsolicited consumer agreements.

Factsheet No. 22: Consumer credit and responsible lending
07 October 2016

This Factsheet addresses consumer credit and responsible lending laws in NSW, Australia.

Factsheet No. 21: Consolidating your superannuation
07 October 2016

This factsheet looks at how to consolidate your superannuation from various super funds.

Factsheet No. 20: Misleading or deceptive conduct
07 October 2016

This Factsheet looks at the law covering misleading or deceptive conduct.

Factsheet No. 19: Unconscionable conduct
07 October 2016

This Factsheet looks at the law covering unconscionable conduct.

Factsheet No. 18: Consumer Guarantees and the Australian Consumer Law
07 October 2016

This Factsheet looks at consumer guarantees.

Factsheet No. 17: What happens if I receive an enforcement notice?
07 October 2016

This Factsheet discusses the SDRO Advocacy Hotline and the consequences of receiving an enforcement order...

Factsheet No. 16: What are my options for reviewing a fine?
07 October 2016

This factsheet discusses the SDRO Advocacy Hotline and the options available for reviewing fines.

Factsheet No. 15: Financial Hardship
07 October 2016

This Factsheet provides information on what to do and the options available to you if you are experiencing...

Factsheet No. 14: Centrepay Deductions
07 October 2016

This Factsheet looks at the law covering debt collection practices in New South Wales, Australia.

Factsheet No. 13: Superannuation - accessing super
07 October 2016

This Factsheet looks at the policies and procedures around accessing superannuation: in particular when...

Factsheet No. 12: Insurance - common questions
07 October 2016

This Factsheet looks at the process of obtaining and utilising insurance in Australia, as well as some of...

Factsheet No. 11: Total Permanent Disability Insurance
07 October 2016

This Factsheet looks at Total Permanent Disability Insurance.

Factsheet No. 10: Voluntary Bankruptcy - is it for me?
07 October 2016

This Factsheet outlines some of the things to consider before deciding to become bankrupt.

Factsheet No. 9: Repossession of Motor Vehicles
07 October 2016

This Factsheet looks at your rights and what you can do if you are facing repossession.

Factsheet No. 8: Dealing with Local Court forms in debt cases
07 October 2016

This Factsheet looks at how to commence court proceedings in order to settle an outstanding debt.

Factsheet No. 7: Negotiating with Creditors
07 October 2016

This Factsheet looks at ways to negotiate with your creditor if you can’t afford your repayments or you...

Factsheet No. 6: How do I defend a claim in the Small Claims Division of the Local Court?
07 October 2016

This Factsheet provides some information and tips on how you can defend a claim in the Small Claims...

Factsheet No. 5: What happens if I receive a Local Court Statement of Claim?
07 October 2016

This Factsheet looks at what you can do if someone claims you owe them money and you have been served with...

Factsheet No. 4: Being a respondent at NCAT
07 October 2016

This Factsheet looks at what you need to do if you are a respondent in a New South Wales Civil and...

Factsheet No. 3: Debt Recovery Process
07 October 2016

This Factsheet looks at the debt recovery process. It provides information on what to do if you owe...

Factsheet No. 2: Complaints and External Dispute Resolution (EDR)
06 October 2016

This Factsheet answers some questions about making a complaint if you are unhappy about, or have a dispute...

Factsheet No.1: Resolving your issues through NCAT
06 October 2016

This Factsheet helps you understand how the NSW Civil and Administrative Tribunal (NCAT) can help you...