RLC Training Fees – Cancellations, Transfers, Credits & Refunds

Cancellations

To cancel a future webinar booking that you haven’t yet paid for, email education@rlc.org.au and we will cancel your booking.

To cancel a webinar booking that you have paid for:

  • with at least 24 hours notice, email education@rlc.org.au and RLC will provide a refund, a credit towards future training, or transfer your place to someone else you nominate
  • with less than 24 hours notice, or after the webinar: RLC does not normally provide a refund, transfer or credit. (In exceptional circumstances you can apply in writing for a refund or credit - email education@rlc.org.au within 14 days of the event).

 

To transfer your place to someone else

To transfer your place to someone else:

  • with at least 24 hours notice, email education@rlc.org.au with the email addresses of both people.
  • with less than 24 hours notice, we cannot make the transfer with less than 24 hours notice, so the Cancellations policy (above) will apply in these situations.

 

If you missed a webinar

If you missed a webinar because of illness, leave, work commitments or any other reason, your fee entitles you to view the recording of the webinar. Because of this, RLC does not normally provide a refund if you miss a webinar broadcast. (In exceptional circumstances you can apply in writing for a refund or credit - email education@rlc.org.au within 14 days of the event).

 

Technical difficulties

Everyone’s IT setup is different - RLC cannot guarantee that your hardware, software, system settings and internet connection will allow you to participate in our webinar.

However your fee entitles you to view the recording of the webinar afterwards. Because of this, RLC does not normally provide refunds for technical difficulties before or during the webinar broadcast. (In exceptional circumstances you can apply in writing for a refund or credit - email education@rlc.org.au within 14 days of the event).

 

If you are dissatisfied

If you are dissatisfied with the quality of one of our webinars, you can apply in writing for a refund or credit - email education@rlc.org.au within 14 days of the event. This fact sheet may help you to understand the Australian consumer rights and service provider obligations which apply in this situation: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

 

Annual subscriptions - refunds

Annual subscriptions entitle all staff at your agency or branch to access our webinars and online content. For this reason, RLC does not normally provide refunds of annual subscription fees simply because individual staff have changed roles or left the agency.

If you are unhappy with the quality of RLC’s annual subscription service, you can apply in writing for a part or full refund or credit of an annual subscription fee - email education@rlc.org.au. This fact sheet may help you to understand the Australian consumer rights and service provider obligations which apply in this situation: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

 

COMMUNITY WORKER TRAINING
Training calendar
Webinar technical details
Fees & bookings
Annual subscriptions
Cancellations, Transfers, Credits & Refunds

Enquiries: Nick Manning on (02) 9698 7277 or email education@rlc.org.au.