Joint Submission to Independent Review of Financial Ombudsman Service

Contributors to this submission on the whole consider FOS to be a fair, accessible and effective dispute resolution scheme for our clients. The submission goes on to identify ways in which FOS could improve its services.

The submission was drafted by the Consumer Credit Legal Centre and the Consumer Action Law Centre with contributions from RLC, Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT, Caxton Legal Centre,  CHOICE, Consumer Credit Legal Service (WA), COTA Australia, Financial and Consumer Rights Council,  Financial Counselling Australia,  Footscray Community Legal Centre, John Berrill, Uniting Communities (SA),  Queensland Association of Independent Legal Services. Funding for the work was provided by FOS.